Armstrong's Handbook of Management and Leadership for HR by
"In order to make an effective contribution, HR specialists have to be good at management, leadership, and developing themselves and others. In addition, they need to be aware of the management and business considerations that affect their work. Armstrong's Handbook of Management and Leadership for HR explores these three concepts, providing the essential practical knowledge to reach excellence as a manager. This updated fourth edition of Armstrong's Handbook of Management and Leadership for HR includes new information on managing diversity and cross-cultural management and managing virtual teams; extra case studies, business examples, interviews, and student activities"-- Provided by publisher.
Building Respected Companies by
"The current financial crisis has deep macroeconomic roots, but the dominant view of the firm has made the crisis deeper and more devastating. Over the past few decades, maximizing shareholder value has become the main objective of the firm. Chief executives have been keen on this objective because their economic incentives have been clearly associated with stock market performance. Unfortunately, this has driven many CEOs to make terrible decisions based on short-termism and greed. In this way, the firm has become the object of anger, criticism and cynicism. In Building Respected Companies, Jordi Canals argues that we must address this problem by developing companies that serve society, not just their shareholders. This requires a new perspective of what a firm is, what the purpose of the firm in society should be and what the role of the board of directors and senior executives should be"-- Provided by publisher.
Cross-Enterprise Leadership: Business Leadership for the Twenty-First Century by
In today's world of business where organizational boundaries are blurry, intense competition dictates rapid change, and complex issues and relationships cut across departments, business units, and even companies, the old hierarchical command-and-control management approach is no longer sufficient. Distributed leadership approaches are necessary and no one individual can do it all. In fact, an enterprise is more than just the traditional organization. Value today is often created not just within a company, but also across a network of companies. Being able to connect the various components and to work collaboratively within the network is essential to maintaining competitive advantage. Leaders today must be capable of identifying potential partners, initiating and maintaining relationships, resolving conflicts, and reconfiguring their relationships. Cross-Enterprise Leadership is a new model for success in today's world of complexity and ambiguity. Leaders who adopt this approach will be more comfortable dealing with ambiguity, uncertainty, complexity and time pressures, and with creating value through networks of relationships. Small, domestic, entrepreneurial companies are, by their very nature, cross-enterprise focused. Entrepreneurs will tell you that they live in a world of uncertainty and ambiguity and that they constantly need to adjust on the fly. Equally, large multi-national companies like Wal-Mart, Nestle, or Coca-Cola are inherently complex and issues and relationships cut across functions, levels, geographies, and companies. Cross-Enterprise Leadership goes beyond a functional perspective to understanding the complexity of business issues from all angles and how they can be integrated, how leaders can rely almost entirely on influence when they may be operating without power or authority, and how they can develop the capacity to make decisions and implement them in an environment filled with uncertainty and complexity. Most managers operate like the traditional orchestra-waiting to do their written part. But there is no tidy score for business today. CEL enables today's leaders to be more like a jazz band, improvising and building off of one another, creating music in real time and in relationship to one another.
The Extraordinary Coach: How the Best Leaders Help Others Grow by
Imagine your workplace filled with curious, creative, committed employees. People who take initiative, who are fearless decision makers, who “own” their work. With the right coaching system in place, this dream will soon become reality. With The Extraordinary Coach, leadership guru Jack Zenger and coaching expert Kathleen Stinnett deliver an entire toolbox for coaching your organization to success. While other such books simply tell you how to coach, The Extraordinary Coach uses companion videos (at www.zengerfolkman.com), worksheets, checklists, sample questions, and the latest research fi ndings to provide a fullimmersion course on becoming the kind of coach who brings dramatic changes to an organization. Applying Zenger and Stinnett's system, you'll see immediate results in your business including: Increased productivity High-energy company culture Dynamic supervisor/employee relationships Creative problem solving Greater risk taking Heightened innovation The authors collected 360-degree feedback assessments from some of the most effective leaders in business today and identified those who were excellent coaches. Then they combined the research with the latest findings from the worlds of psychology, adult development, and systems theory to map out the real science behind effective coaching. The result is a practical, evidence-based coaching system that can be applied in any type of business. When you coach individuals to success, you lead your entire organization to success. This “interactive” package is exactly what you need to master one of today's most critical business leadership skills.
Leadership by
Theo H Veldsman and Andrew J Johnson, two internationally recognized thought leaders on leadership, teamed up with over 80 contributors to produce the most comprehensive and “biggest” business leadership book. This mammoth title focuses on the challenges leaders face today and provides a way forward for developing leaders in uncertain times. Leadership: Perspectives from the Front Line, offers a holistic overview of leadership. The 56 chapters are divided into 12 sections to cover all aspects of leadership.
Leadership for Innovation by
Leadership for Innovation takes a look at organizations'desire to make innovation every employee's responsibility and teaches organizational leaders to create an innovative climate. Studies have revealed that although organizations desire to make innovation every employee`s responsibility, the major challenge is how to create a climate where every employee across functional units is involved in advancing innovation. Employee-driven innovation does not happen naturally, or by relaying on traditional management tools and approaches. Organizational leaders must possess the necessary innovation skills to develop and implement crosscutting innovation-support systems and practices. With over 10 years of experience focusing on designing workforce innovation-support systems, David Masumba shares strategies and policies that help companies create a climate of innovation. Leadership for Innovation offers tools that organizational leaders across industries, individuals aspiring to assume leadership roles, and undergraduate and graduate students can apply to develop essential innovation skill sets and bring themselves or their company to a whole new level.
Leading from the Edge of the Inside by
With the challenges facing owners and leadership teams of privately-owned companies, trying to lead can feel daunting. Today's problems can often feel complex and the resources scarce. Yet the heart felt urge to create something special remains strong.Leading from the Edge of the Inside provides a simple path to shifting your leadership patterns and those of your leadership team. It brings to light the invisible patterns that no longer serve you and offers the structure for you and your leadership team to playfully practice shifting.If you've noticed that traditional leadership levers are less and less effective you aren't alone. As you practice the essential conversations; value creation, execution, growth, leader effectiveness, management team coherence, collaboration, connection and inner fluency, traction will improve and your ability to scale will simplify. More importantly, the quality of meaning you and each employee experience will become measurable and leading will once again become more fun.
Lead with Heart by
If you want your company to thrive, you need to break one of the oldest unwritten rules of leadership. Leaders in nearly every industry have learned to keep a professional'distance'between themselves and the people who report to them—to avoid getting too close or too personal. This unwritten rule of leadership is pervasive and quietly destructive, and, little by little, keeping ourselves at arm's length destroys trust, collaboration, and the very fabric of organizations. When Tom Gartland became president of Avis Budget Group, North America, he wanted the corporate culture to become more'open and connected'—so he started with himself. His message was'business is personal—very personal.'As he grew closer and connected more with those he was leading, he became a more effective leader, and those around him were inspired to create unprecedented results. Tom found that when we truly open up and care about the people we work with, we can transform organizations into sanctuaries where people feel a deep connection to one another, a profound sense of being part of an important mission, and extraordinary engagement in their work. The result? Employees who feel valued generate exceptional profits. After applying this business philosophy at Avis, not only did Tom see an increase in employee morale, he also saw a significant increase in the company's bottom line. In Lead with Heart, Tom provides an unconventional approach to business leadership, including advice and strategies on how to open yourself up as a leader, recognize potential in your employees, and increase employees'trust in you and the company. Lead with Heart is the revolutionary leadership book that will help managers and employees at all levels grow their businesses by connecting, honestly and meaningfully, with the people they lead.
Management and Leadership Skills That Affect Small Business Survival by
Have you ever wondered why many of the over 28 million small businesses in operation in the United States do not survive past the first five years? As a fellow small business owner (and professor of business administration) trying to compete in the global economy, I became interested in understanding the actual reasons that cause many small businesses to fail. This question consumed me to the point that I decided to go back to school and earn a doctorate degree in business to hopefully understand the answer. Through my studies, I began to suspect that the main cause of failure for small businesses was the lack of understanding between the roles of management and leadership. I soon became very frustrated when I could not find research studies that showed the direct link between the necessary skills needed for small business survival. With little information or resources to rely on, I knew that if I wanted the answers I would have to conduct my own research study to gain the necessary insight into this ongoing problem that has plagued over 50% of today's workforce. For two years, I studied small businesses in the global economy. After completing a comprehensive study, I was able to finally document actual information that proved the management and leadership skills that affect small business survival. Once I understood the effects of management and leadership skills had on small businesses, I wanted to apply my research to helping small business owners improve their business. I thought about the struggles and how I could not find any books or resources that provided a ‘one stop shop'with detailed information on how to succeed in small business management and leadership. All I had available was a lot of business books and models that were created for large corporations and had to modify bits and pieces from several resources to hopefully fit my needs. This process was very time consuming and did not give me a good sense of a how everything fit together to help me succeed. In fact, everything I found I went through starting my own small business and wanted to create a resource guide that provided a quick resource for all small businesses. Since there are many different types of small businesses in many different markets, it is easy to understand why there were no specific resources. A resource that looked at the primary basic functions and demonstrated the causal links between management and leadership skills had to be created that could apply to small businesses in the trade sector of the market needed to be created. ‘Management and Leadership Skills That Affect Small Business Survival'was the outcome.
New Theory on Leadership Management Science by
'New Theory on Leadership Management Science' uses multidisciplinary systems to comprehensively study leadership management. From philosophical, sociological, cultural, historical, management and marketing perspectives, it studies leadership management during the process of combining theory and practice from the beginnings of human consumption, including household consumption and financing, and national macroscopic control and management. In terms of methodology, the book follows fundamental philosophical, economic, sociological and management principles. The book mainly uses the methods of social statistics, documentary comparison, probability sampling, case studies, interviews and computer analysis, etc. Therefore, in terms of both basic theory and methodology, the book is not only an economic work but involves multiple disciplines. Key Features Links leadership and management, which are; refers to the transformation of the classical Chinese leadership management school of thought, and advances it as a leading management school of thought; comprehensive and systematic advancement of leadership management practice strategy, including national practice, development strategy, and corporate practice development strategy; proposes that the core of leadership management philosophy is epistemology and methodology; emphasizes that practical philosophy should be the first philosophy in the process of human leadership management; develops a new interpretation of the subjects and objects of leadership management and the quality of leadership management; puts forward new business concepts, new concepts of enterprise management and enterprise management law, and specific strategic management practice elements and methods, which provide a specific and consultative method for combining theory and practice for CEOs and general managers of enterprises (including state-owned firms). The Author Bingxin Wu is the Board Chairman of Sanzhu Group, Beijing Genetic Engineering Research Institute and Beijing Nuozhou Institute of Biology, and the director of Shizhen Institute of Biology. He is also an honorable professor at Shandong University, contract researcher for Shandong Academy of Social Sciences and for Oriental Institute and an honorable professor at the Institute of Micro-ecology of Dalian Medical University. Moreover, he is the executive member of China Association of Industry and Commerce, vice president of Shandong Jinan municipal Association of Industry and Commerce, master workman of Shandong Private Entrepreneurs Union, vice president the Association of Chinese Professionals, and the deputy director of Chinese Private Scientific and Technological Association and of National Private Technology Entrepreneur Association as well as the standing director of China Chinese Medicine Institute. Readership Scholars, practitioners, business executives and government/economic policy makers. Contents Concept, principle and characteristics of leadership management science The leadership management environment Qualities of leadership managers The leadership management system and evolution Leadership management science methodology Four stages of development in epistemology Leadership management thought of ancient China Planning leadership in strategy Leadership management and consumer social productivity National macroscopic leadership management innovation Consumption and leadership management innovation Network society and leadership management A new theory on enterprise leadership management Marketing leadership management Business leadership management in China.
Team Leadership by
If you're a team leader asking the question: How do I make my team better?, then Team Leadership is the book that provides the answers. Team Leadership will assist team leaders and members to become more effective by helping them to understand teams better. This book brings together theories and research on team development, team functioning, managing teams, team growth and more! It also describes tools and techniques that can be used to raise the performance levels of teams and help them to function optimally. Team Leadership is different from the many other books offering tools for teams, in that: It gives insight into team behaviour from an academic point of view and especially what current science tells us what works well to improve teams. It links to practice in its aim to be practical and helpful in daily organisational life. It gives leaders an opportunity to learn and grow, and therefore also has a developmental focus. It offers a careful selection of theories, tools and techniques to be applied in many contexts and at various stages of a team's development. Team Leadership is one of the most comprehensive books available on the science of team development, offering practical insights into: Developmental Frameworks • Constituent Frameworks • Team Assessment • Team Design • Team Roles • Team Tasks • Teamwork • Conflict Management • Communication • Emergent States • Motivational States • Motivation Theory • Team Leadership • Tasks of Team Leaders • Coaching • Teambuilding • And More! Prof Drikus Kriek is Deputy Dean for Pedagogy and Director of the Executive PhD at the IEDC-Bled School of Management in Bled, Slovenia. He is Associate-Professor of Leadership at the IEDC where he was instrumental in establishing the recently launched Team Development Institute. Previously he was Director of the Leadership Development Centre at Wits Business School of the University of the Witwatersrand and holds an Associate- Professorship in Human Resource Management and Leadership at WBS. Drikus consults in the field of Organisation Development and has been involved in team development, management education projects, lecturing and leadership development programmes to a variety of local and international organisations with projects in Slovenia, Russia, Croatia, Bosnia-Herzegovina, Serbia, Namibia, Botswana, Ghana, Latvia, The Netherlands and Australia.
The Dichotomy of Leadership by
With their first book, Extreme Ownership (2015), Jocko Willink and Leif Babin challenged readers to become better leaders, better followers, and better people in both their professional and personal lives. Now, Jocko and Leif dive deeper into finding balance between the opposing forces that pull every leader in different directions. Mastering the Dichotomy of Leadership requires understanding when to lead and when to follow; when to aggressively maneuver and when to pause and let things develop; when to detach and let the team run and when to dive into the details and micromanage. In addition, every leader must: take Extreme Ownership of everything that impacts their mission, yet Decentralize Command by giving ownership to their team; care deeply about their people and their individual success and livelihoods, yet look out for the good of the overall team and above all accomplish the strategic mission; exhibit the most important quality in a leader -- humility -- but also be willing to speak up and push back against questionable decisions that could hurt the team and the mission. With examples from the authors' combat and training experiences in the SEAL teams, and then a demonstration of how each lesson applies to the business world, Willink and Babin clearly explain The Dichotomy of Leadership -- skills that are mission-critical for any leader and any team to achieve their ultimate goal: VICTORY.
Entrepreneurial Leadership by
What does good theology have to do with good entrepreneurship? In this pioneering work, Richard Goossen and R. Paul Stevens have written what many are already declaring to be the essential resource for Christian entrepreneurial leadership, based on exhaustive research, practical experience and decades of teaching marketplace theology. Entrepreneurial Leadership addresses both the "how come" and the "how to." The authors are not only grounding the entrepreneurial calling in its proper source in the triune God but also providing practical guides for how to be an effective leader. Be inspired to find your calling and to make a difference in the marketplace, church and beyond. -- Back Cover.
Harvard Business Review on Developing High Potential Leaders by 
HBR's 10 Must Reads on Leadership Lessons from Sports (featuring Interviews with Sir Alex Ferguson, Kareem Abdul-Jabbar, Andre Agassi) by
The world's elite athletes and coaches achieve high performance through inspiring leadership, strategic choices, and mental toughness. Harvard Business Review has talked to many of them throughout the years to learn how their success can translate to business leadership. If you read nothing else on management lessons from the world of sports, read these 10 articles by athletes, coaches, and experts in the field. We've combed through Harvard Business Review's archive and selected the articles that will best help you drive your performance--whether as a individual contributor or a leader. This book will inspire you to: - Improve your weaknesses, not just your strengths - Hold everyone to high standards--especially your stars - Find meaning in success--and in challenge - Take care of your body for sustained mental performance - Identify the right rivalries to bring out the best in you - Build your team from the bottom up - Understand where the analogy of sports and business doesn't work-- Provided by publisher.
Leadership Agility by
"Leadership is about influencing others to move in a certain direction and there are many ways of achieving this influence. Each of these leadership styles has its inherent qualities and pitfalls, and will be more suited to specific people and different circumstances. The more leaders understand their preferred leadership styles and are able to flexibly switch to the most suitable style given the situation, the more effective they will be. This book maps out ten sets of opposite leadership styles, giving readers the possibility to understand the strengths and weaknesses of both sides, and to identify their own current preference. The ten leadership style dimensions cover the full range of leadership roles, from the leader as coach (interpersonal leadership), to the leader as organizer (organizational leadership), as strategist (strategic leadership), as sense-maker (leadership and mission) and as role model (leadership and self). Readers are invited to draw up their own leadership development plans, which is supported by an interactive App. Readers are also challenged to reflect on how they would approach a number of cases, after which they can go to an interactive web-forum to read how others have responded and engage in a discussion with them. Leadership Agility is a useful tool for practitioners in the corporate world as well as business students and emerging leaders."--! From back cover.
Leadership in the eye of the storm: Putting your people first in a crisis by
"Corporations need great leaders--particularly during times of distress and crisis. Shareholders, employees, and longtime customers all experience firsthand the disastrous effects poor leadership can have on the human side of the business equation. Leadership in the Eye of the Storm is a practical and inspirational guide that helps professionals create opportunity out of chaos. The book's insights are gleaned from the real life experiences of four North American profiled leaders who successfully navigated through the epicenter of their own storms by focusing first on the needs of their employees and families, and then the needs of their organizations. Events discussed include the 9/11 attacks, Hurricane Katrina, and the SARS outbreak. Tibbo offers a framework emerging from these narratives that enable future leaders to identify and cultivate the skills and behaviours required to not only meet the challenges but seize the opportunities that arise in times of chaos."-- Provided by publisher.
Lead from the Future by
"From the author of the groundbreaking book Reinvent Your Business Model, a new approach for thinking about the future and turning your most promising and creative ideas into reality. We all know visionary leaders when we see them. In business, they are last-name-only disrupters like Jobs, Bezos, and Hastings, and, in politics, they are such transformative figures as Mandela and FDR. They're bold and prophetic and at the same time pragmatic. They don't just promote change--they drive it, and they inspire and mobilize others to do the same. Although these leaders possess innate qualities that make them extraordinary, what truly sets them apart is their ability to turn their visions into action. In this timely and compelling book, Mark W. Johnson, cofounder of Innosight, and Josh Suskewicz, an Innosight partner, lay out a new and innovative approach to developing and executing the visionary ideas that drive breakthrough growth. This approach includes: Developing a mind-set that enables you to look beyond the present Translating your vision into a strategic plan that your team can align around and commit to Instilling visionary thinking into the processes and culture of your whole organization As practical as it is inspiring, Lead from the Future is the guide you and your team need in order to think clearly, creatively, and expansively, and then act decisively about what comes next"-- Provided by publisher.
Sticky Leaders by
Change and Most books on change and innovation make it sound as if success is the end result of a carefully followed recipe. But the simple fact is that when it comes to any new venture, failure is the surest horse to bet on. Respected pastor and author, Larry Osborne, explains how understanding this dirty little secret behind change and innovation can bring both stability and creativity to organizations, especially those with teams of people that focus on innovation, creativity, new ideas, and problem-solving. Using the wisdom and principles found in this book, you will be free to lead dynamically without causing uncertainty or insecurity in your organization. In Sticky Leader, you{u2019}ll learn: How to foster innovation{u2019}s most powerful igniters and accelerators while avoiding the most common killers of innovation, How to recognize and break through ceilings of complexity and competency, The six pitfalls of growth and what you can do to avoid them, The three questions every leader needs to ask before launching any new endeavor. - from pubisher.
Thinkers 50: Future Thinkers: New Thinking on Leadership, Strategy and Innovation for the 21st Century by
"The most innovative ideas from the rising stars on the Thinkers 50 Guru RadarThinkers50: Future Thinkers reveals breakthrough concepts from today's foremost business thinkers. It includes groundbreaking ideas from Steve Spear (five-time Shingo Prize winner), David Bach (Professor at Spain's IE Business School), Liz Mellon (Leadership Consultant), Dan Heath (Senior Fellow at Duke's CASE Center), Haiyan Wang (managing partner of the China India Institute), and many more. Stuart Crainer and Des Dearlove are the creators of the Thinkers50--the influential global ranking of management thought leaders. Their work led Management Today to describe them as "market makers par excellence.""-- Provided by publisher.
The Handbook of Organizational Culture and Climate by
In The Handbook of Organizational Culture and Climate: Second Edition, a team of leading international scholars presents the state-of-the-art in the field, ten years after the publication of the award-winning First Edition. Following the Preface by Edgar Schein, 33 entirely new chapters document the development and maturing of ideas canvassed in the First Edition, and also offer exciting new perspectives on organizational culture and climate.
This Handbook will be a must-have resource for researchers and students in management, human resource management, organizational behavior, industrial and organizational psychology, and social psychology.
Key Concepts in Operations Management by
This text provides informative, short introductions to the core concepts of Operations Management. This text contains more than 50 concept entries and is fully cross-referenced.An outstanding reference for Operations Management students at all levels.
Operations Management: The Art & Science of Making Things Happen by
What the business schools don't teach you to survive and flourish. Putting management theory into practice faces some major challenges. Some of the raw realities of modern work environments require a high level of intuition and judgement over and above scientific methodology alone. This book sets out the hard learnt experience of a senior Scotland Yard officer and centres on three themes: How to develop and look after yourself as an individual manager; how to make operations happen and work successfully; how to develop a high performance team around you. This book has many important messages for new managers, enabling them to survive and eventually flourish whilst guiding more experienced Directors to secure the holy grail of truly exceptional performance. It has equal relevance to those in the public, private and voluntary sector who have to translate strategy into action.
The SAGE Encyclopedia of Quality and the Service Economy by
Society, globally, has entered into what might be called the “service economy.” Services now constitute the largest share of GDP in most countries and provide the major source of employment in both developed and developing countries. Services permeate all aspects of peoples’ lives and are becoming inseparable from most aspects of economic activity. “Quality management” has been a dominating managerial practice since World War II. With quality management initially associated with manufacturing industries, one might assume the relevance of quality management might decrease with the emergence of the service economy. To the contrary, the emergence of the service economy strengthened the importance of quality issues, which no longer are associated only with manufacturing industries but are increasingly applied in all service sectors, as well. Today, we talk not only about product or service quality but have even expanded the framework of quality to quality of life and quality of environment. Thus, quality and services have emerged in parallel as closely interrelated fields. The Encyclopedia of Quality and the Service Economy explores such relevant questions as: What are the characteristics, nature, and definitions of quality and services? How do we define quality of products, quality of services, or quality of life? How are services distinguished from goods? How do we measure various aspects of quality and services? How can products and service quality be managed most effectively and efficiently? What is the role of customers in creation of values? These questions and more are explored within the pages of this two-volume, A-to-Z reference work.
The SAGE Handbook of Organizational Wellbeing by
The SAGE Handbook of Organizational Wellbeing is a comprehensive and cutting-edge work providing the latest insights into a range of perspectives on organizational wellbeing, as well as highlighting global wellbeing issues and exploring new contexts. Topics covered include: digital working and social media, LGBTQIA+ identifications and work, suicide at work, refugee workers, and mental health. A multi- and inter-disciplinary work, this handbook embraces ideas and empirical work from a range of fields including psychology, business and management, economics, and science. This handbook draws together current knowledge whilst also outlining emerging issues and directions, making this an invaluable resource for students and researchers spanning a wide array of disciplines. Part 1: Theoretical Perspectives; Part 2: International Issues and Contexts; Part 3: Developing Organizational Wellbeing; and Part 4: Emerging Issues and Directions.
The SAGE Handbook of Responsible Management Learning and Education by
Reflecting the rapid rise in popularity of recent initiatives such as the UN Principles for Responsible Management Education (PRME), this Handbook exhaustively covers a variety of responsible management, learning and education topics, and provides an invaluable roadmap for this fast-developing field. Covering various perspectives on the topic, right through to contexts, methods, outcomes and beyond, this volume will be an invaluable integrative resource for practitioners and researchers alike, and is designed to serve a range of communities that deal with topics related to sustainability, responsibility and ethics in management learning and education. Part 1: Perspectives on Responsible Management Learning and Education; Part 2: Educational Purposes and Contents; Part 3: Learning Outcomes and Processes; Part 4: Academic Environment; and Part 5: Responsible Research.
The SAGE Handbook of Strategic Supply Management by
This Handbook is the first substantive, multi-disciplinary academic work to make coherent analysis of supply systems from the perspective of purchasing and supply, operations management, logistics, supply chain management, service management, industrial or relationship marketing, and inter-organization networks. Selected by a team of leading international scholars, chapters examine key issues in the context of globalization and the move towards cooperative inter-organization network working. Expert contributors examine supply at different systems levels and differentiate between supply policy, strategy, management and operations. Organized into themed parts, the insightful introduction provides the framework for the Handbook that is divided into themed parts; it positions empirical research in the current academic context and highlights possible directions for future exploration. The Handbook will be the touchstone of any researcher interested in broadening and deepening their understanding of supply systems.
Operations Management for MBAs by 
Uncommon Service: How to win by putting customers at the core of your business by
Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.
