FAQ - Library Services

Getting Help

What can I do if I need help locating/accessing a resource or I am receiving an error message?
1. Use our LiveChat feature by clicking the green button on the left-side of many library screens. If the button is grayed out, the library staff will receive an email.

  • LiveHelp is staffed:
    • Monday - Thursday, 7:30 am - 9:00 pm
    •  Friday 7:30 am - 5:00 pm
    • Saturday 12:00 pm - 6:00 pm
    • Sunday 6:00 pm - 10:00 pm

2. Send us an email at library@cairn.edu.

3. Call the library at 215-702-4370

4. Sign-up for research assistance (see below for directions). This is preferred for help with finding resources for a paper or assignment.

How do I sign up for a research session with a librarian?

Go here to schedule an appointment with a librarian. Research consultations are available via Zoom or In-Person. 

Research Consultation Hours:

Monday - Thursday: 8:00 am - 5:00 pm

Saturday: Upon request (library@cairn.edu)
If the times available do not work for you, please email library@cairn.edu to find a time that works for you.